Email hello@theoctap.com for direct setup conversations. Include business type (restaurant or hotel), number of outlets, service modes (dine-in, takeaway, room service, delivery), payment mix, and target go-live window so the team can reply with a focused next step.
When operators usually reach out
Most teams write during one of three moments:
- Replacing disconnected tools with one hospitality POS for menus, orders, payments, and reporting.
- Opening new outlets and needing standard workflows from day one for restaurants or hotel F&B.
- Need clearer commercial and implementation detail before final approval.
Still comparing plans? Start with pricing. Policy or product questions first? Skim FAQ, then email with the exact decision blockers. Capability context before a call: platform overview. That prep keeps the conversation on the floor, not a feature dump.
What happens after you write
The setup team starts with a short qualification pass: outlet profile, current billing flow, payment mix, and staff structure. We then propose a scoped path for trial, onboarding, and rollout. Goal is operator clarity — if Octap is not the right fit for your stage, we say so.
Multi-location groups and hotel operations can cover governance early: role controls, reporting visibility, and outlet-by-outlet sequencing. Those talks work best when operations and finance join together, because commercial choices and deployment choices move as one.
Commercial and policy questions
Ask about plan scope, onboarding expectations, and migration readiness over email. For policy-level questions, we point you to the relevant legal and security docs so compliance and procurement have clear references.
Ready to move? Include your preferred start date and we coordinate next actions with the implementation team — or start a free trial while the setup conversation runs in parallel.